Automation & AI

Streamline and automate your lead capture and engagement process by automatically:

1. Engaging with users on your website using knowledge-driven AI chatbots – with options to pass to humans where available and as soon as needed
2. Send new leads to email marketing lists in MailChimp, Campaign Monitor and more, or to your CRM of choice
3. AI can research your new lead, fill in gaps in the information provided, and even follow-up with basic information if they meet certain criterea, all in seconds.

Give your sales team an advantage the moment they pick up the phone!

Generate unique vouchers and barcodes for use in physical shops, before emailing them to your customers or leads. These vouchers can even trigger a specific email marketing journey for extra conversion opportunities.

To AI or not AI?

1. Engaging with users on your website using knowledge-driven AI chatbots improves user engagement and when done correctly it can bring a user to their objectives faster.
   1. AI must be driven by company knowledge and carefully planned
   2. AI must be able to pass to humans where available and as soon as needed
   3. AI can recommend products and/or services and also help business inteliigence gathering
2. Alternatively there is a lot of value in automated non-AI chatbots, with a clear pre-programmed path
   1. These are (currently) more dependable in their reponses
   2. Responses can be faster as they don’t need to ‘think’
   3. These can also be cheaper
   4. However they are also less flexible and less powerful; for example they cannot reocmmend a specific product based on a user’s requirements!

Talk to us about how a chatbot solution could benefit your business.

From restaurants and bars to tourist attractions to meeting venues, there are plenty of businesses that rely on bookings. Make life easy for your customers – and you – by enabling them to book directly from your site, add them to your marketing databases and even have AI help understand their interests.

Make registration for events and webinars as seamless as possible – including adding attendees to your CRM so you can send them pre- and post-event content to ensure they’re ready for the big day and get feedback afterwards.

We can send each customer’s preferences and history (anonymously) to AI to help categorise and send related information.  Automate enagagement so they keep coming back.

All GDPR compliant and ethically handled.

Let your online shop run itself (well, almost!) by sending orders straight to the fulfillment department, managing your stock levels, following up on abandoned carts and more.

Improve the efficiency of e-commerce by automating the processing of orders, handling of marketing data, generation of invoices, follow-up surveys, improve order fulfilment automation and even synchronise your product pricing with suppliers (plus your usual markup of course

Spend your time finding the best candidates by removing the unnecessary legwork with some clever integrations – automating everything from the candidate application process to GDPR compliance.

Sync up with Facebook Jobs to gather registrations into your own candidate database or to your recruitment CRM (like Bullhorn, Adapt, JoinedUp and more).

Get your jobs up faster by creating one job and having it posted straight to your website, Google Jobs, job boards and recruitment websites. We can either develop custom solutions or use existing services like Broadbean.

Collect files from your customers and send them to your favourite cloud based files storage solutions such as Google Drive or Dropbox, or even dedicated business document management software such as Filestream. Save a huge amount of admin time, and never lose an important file again.

Make sure you never miss a follow-up to an enquiry or sale by automating the setup and management of jobs on task management systems such as Trello, Clickup, Asana, your CRM, and so many more.