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Introduction

Support is the concept around which our business is built. Our customers consider us their partners and an extension of their own team. As a customer, we would support you in person, over the phone, and via email. We would support your use of WordPress, and interpretation of analytics, and we will even roll out updates to your website, (and more).

Hosting Support
Have you tried turning it off and on again?

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Phone support

From your local humans. Yes, we like to talk to our customers (possibly too much, sorry…), you’ll never guess what we got up to at the weekend…

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Online chat support

Email too slow for you? Run out of carrier pigeons? Chat to us live & online through our main website and our Support Centre.

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Website instruction manual

Never used WordPress before? Don’t panic, we provide a handy instruction manual! We can’t help you with your Ikea shelves though.

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Website help videos

Don’t like reading instructions? Enjoy TV and films? Settle down for a night in with some popcorn, milk and our thrilling help videos!

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Email support

Whoever said the art of the written word was lost? Well they’d probably say it again but we try, which is the main thing, right?

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Tweeted updates & support

Too many tweets may make a twit, but many useful updates make for a great support experience! Tweet us or just follow for updates.

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Online help & support articles

Like a good read? Found ‘War and Peace’ a bit short? Occupy your evenings with the articles on Support Centre; from websites to online marketing!

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Helpful stuff from our blog


Unlike some blogs, ours is full of useful stuff like helpful tips, relevant news, maintenance notices, and more!

Business Marketing Support

As well as providing help with WordPress, our team are on hand to provide support with other activities such as the design of ad-hoc marketing collateral (print or digital), or landing pages, or the updating of business cards or the content of a web page. Want us to put a case study on your site? Just send it over!

Service Agreements

Our setup is so unique that support can be ad-hoc of course, but for some of our clients we are considered such a valuable extension of their teams that we’re considered as important as their right arms. Our service agreements enable us to prioritise your work, with response SLAs and custom workflows.

Ad-hoc work

Our setup is so unique and efficient that if a Service Agreement is too much, we can create individually billable support requests instantly and turnaround requests in a very short time scale.

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WordPress Website Training

Not just because we like the sound of our own voices, we understand that whilst our support materials are wonderfully helpful, a good training session can really get your website management off on the right foot.

(And we do love talking about WordPress.)

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Helen Vickers, BluePrint

We’ve had some great feedback on the website and are getting a good few enquiries coming through each week on the enquiry forms. From a business perspective we have noticed that the number of enquiries has definitely gone up and also the quality of enquiries which I hadn’t necessarily expected – much more serious people (not so speculative) and bigger jobs. We’ve also been getting queries from much further afield and for more specialist bespoke furniture. 

Helen Vickers, BluePrint

We’ve had some great feedback on the website and are getting a good few enquiries coming through each week on the enquiry forms. From a business perspective we have noticed that the number of enquiries has definitely gone up and also the quality of enquiries which I hadn’t necessarily expected – much more serious people (not so speculative) and bigger jobs. We’ve also been getting queries from much further afield and for more specialist bespoke furniture. 

Get in touch

T: 0118 948 7025

Unit 23 Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ, UK.

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