We’re not one of those digital agencies that designs and builds your site only to vanish into the night. We’re in this for the long haul – and our hosting and support packages are sure to keep our relationship fresh.
Super-fast, super-safe
Our managed WordPress servers – run in conjunction with trusted provider WP Engine – help ensure lightning fast speeds for your website combined with cutting edge security. When you choose SiteBites for your hosting, you can be sure it will stat fast and stay secure, 24/7/365
When it comes to hosting with us, you’ll enjoy:
SSL & Enhanced Security for all
A free SSL (security) Certificate as standard, as well as our own enhanced security protocols and regular scans for little green men (also known as hackers)
Secure: Hack rescue guarantee
In the extremely unlikely event of a successful hack, we’ll recover the site and clean it up for no charge. We’re that confident in our security.
Monitored
We keep an eye on our infrastructure 24/7 and the studio is alerted of any downtime within a minute of it arising. Of course this is very rare!
Nightly & ad-hoc backups
All our websites are backed up every night. You can also ask us to take ad-hoc back-ups! Handy if you’re planning on making large changes.
Fast
Our servers incorporate technology that makes them super fast! This improves browsing and also improves your SEO – we’ve thought of everything.
Scaleable, flexible and powerful
If your website needs extra resources, we can facilitate that. Our dedicated servers are powerful enough to cope with surges too!
We love getting under the bonnet
We understand the needs of WordPress and how to keep it running smoothly with regular tweaks and tune-ups. Luckily for our customers, maintaining the software of their sites is built in to every hosting plan – leave the ‘boring’ stuff to us, we love it!
That includes those day-to-day tasks like keeping your WordPress version and plugins up-to-date (don’t worry if that means nothing to you – we’ve got this!). And when it comes to plugins (the things that add fancy features to your site), we have an approved list that we know are safe, secure and superb!
Our WordPress service agreements also include:
- Individual monitoring
- Individualised software updates management
- Website feature & functionality enhancements
- 3rd Party Plugin developer support & liaison
- High priority support
- SLA support response times
- Monthly and quarterly reports
- Peace of mind
We wanna hold your hand
Support is the concept around which our business is built. Our customers consider us their partners and an extension of their own team. Whether you like to reach out on the phone, via email, in person (remember that?) or through a carrier pigeon and smoke signals – when you talk, we listen. And then, more importantly, we help.
And if speaking isn’t your thing (or you’ve tired of us boring you with our tales of weekend fun), don’t worry. We have a library of help articles, blog posts and instruction manuals that would put War & Peace to shame, and a selection of help videos that would rival Netflix.
Help with the bottom line
We’re not just techies, we’re business pros. That’s why we’re also on hand to provide support with other activities such as the design of ad-hoc marketing collateral (print or digital), or landing pages, or the updating of business cards or the content of a web page. Want us to put a case study on your site? Just send it over!
Alison Houldsworth
SiteBites has completed and launched my website to time, budget and agreed quality standards – my ‘vision’ for the site has been totally fulfilled.
Impeccably professional throughout, and very nice people.
Maybe almost as importantly – their capability and reliability have completely restored my faith in the web-developer-community, after a very bad experience with another web developer last year.
I have total confidence in their ability to deliver – they host my site too – and I look forward to working with them for many years to come. Recommend 100%!
Review posted on Facebook
Get in touch
Unit 23 Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ, UK.
Unit 23 Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ, UK.